1. It is a tactic used by hotel managers to increase occupancy. Guests are required to stay for a certain number of nights. It increases the revenue as it makes sure the hotel is booked throughout even when there could have been fewer reservations.
2. The types of establishments in hotel industry are hotels, motels and restaurants. Motels are usually designed for motorist for instance Lorraine motel in Memphis,U.S.A.
A hotel on the other hand is a business that offers paid lodging on short term basis. Hilton hotel is a good example of a hotel and hard rock caf international in New York is an example of a restaurant. A restaurant is an establishment where food and drinks are normally served inside the premises.
3. Food in the ancient Roman Empire was cooked over open fires in pots and was done by Grecian slaves. Meat was roasted on spits whereas the cuisine was heavy and extremely spiced. It consisted of fish, meats, vegetables and fruits. Romans generally adopted culinary arts, food and cooking from the countries it conquered.
4. The two terms are a l arcate and table d hote. A l arcate is a French term referring to the act of choosing different food items from a menu and was preserve of the wealthy travelers at the time. Table d hote meaning table of host was for poor travelers and was ordinary food in the seventeenth century.
5. A station is a preparation sector with the suitable equipment for the appropriate menu and the number of meals to be served. It serves as a mini production division in the kitchen design. For efficiency a small kitchen will have a station for hot-food preparation and another for cold food preparation.
6. When a hotel has no concierge then the guest service representative is responsible of helping guests find their destinations although other staff at the front office may as well assist in directing the guests. The guest service representative is positioned at the rooms division, in the front office department.
7. The members of wait staff should be familiar with the item on the menu as they are the ones who feed the guests and thus are required to offer solutions to customers needs. They are in direct contact with the customers and thus they should be well trained on the menu and should be knowledgeable on all the front-of-the-house procedures. Besides they should be aware of guests special requests and talk to the supervisor for a solution.
8. When forecasting the manager should look at the activity at the same day of the same week in the preceding year and not at the same date of the preceding year. For example in forecasting the February 5 of this year which was on a Friday the manager should have looked at the activity of February 6, 2009. This is because February 5, 2009 was a Thursday and the Friday of that week was February 6, 2009.
9. Of the four service traditions its the French one which gives the customer the most personal attention. The Russian service tradition on the other hand is the one mostly used in superior restaurants and hotels whereas the American service is the least elaborate and showy. The fourth is the British service tradition and it comes with similarity of a family style dining.
10.The target market of interstate hotels is usually the travelers in transit and those on vacation and just need one or a few days stay. They may also attract relatives who have visited the town and looking for an inexpensive place to stay for a few days. It derives its names from the fact that these types of hotels are located on interstate highways.
1. Firstly, incase of in-person reservations one should personally take the customers to viewing of the rooms and other facilities and answer any queries that they may have. I would also ensure timely reservations while at the same time humbly and courteously apologize in case of any cancellations or no-show billings. One should also have a cordial relationship with travel agents to ensure inflow of guests. With arrival of the customer awaiting registration, one should be well acquainted with all the personal details and subsequent processes. One is expected to ensure the customers comfort and assure him of splendid service. The rest of the staff members are very important as they ensure guests have a nice stay. To guarantee guests have a pleasant stay one should motivate the staff and ensure guests are timely served with a smile and a friendly hello. After ensuring hisher pleasant stay, thankfully check the customer out while offering to make a reservation for himher next time. However any complaints by the guest should be addressed to ensure customer retention and ensure any discrepancies in payments are amicably settled. In future one should follow-up on the customer by way of offering special offers and sending mails. Thus a reliable a reliable database and an efficient one should be maintained to ensure business generation in future and security of guests information.
2 There are key events that affected the hospitality industry in the twentieth century. In the first half of the century affordable automobiles were mass produced and airplane was invented by Wright brothers in 1903. This resulted in expansion of hospitality business as distance traveled became expanded. Moreover hotels for middle class became available but in 1920s the government outlawed consumption of alcohol in U.S.A leading to underground establishments being created. When great depression hit in 1929 many hotels were closed and affected service related businesses and aviation industry. Gambling lead to establishment of big hotels especially in Las Vegas.
With the end of war U.S.A. emerged as the most powerful nation and most prosperous leading to mushrooming of hotels and other service related businesses. In the second twentieth century there emerged credit cards which proved useful to hospitality industry. Hospitality businesses faced lawsuits because of discrimination against the blacks which ended in 1964 and with oil crisis in 1970s the hospitality industry had to observe energy saving policies.
3 The candidate should possess the following attributes. Firstly the candidate should be able to motivate and organize people besides planning menus and kitchen production considering the purchasing needs, equipment and the cost. Heshe should then be in possession of technical skills necessary in cooking various foods and be acquainted with all proper preparation techniques. Moreover the candidate should be a team player and thus should be able to work harmoniously with the rest of the staff members. Specifically though, the candidate should have the following professional attributes. Heshe should have been in an entry level position working his way up the ranks. Alternatively, the candidate should have graduated with a certificate in either a one or two year in cooking or in food production. Lastly the candidate could also have gained experience in cookery. The candidate with the above attributes would really make a good chef.
2. The types of establishments in hotel industry are hotels, motels and restaurants. Motels are usually designed for motorist for instance Lorraine motel in Memphis,U.S.A.
A hotel on the other hand is a business that offers paid lodging on short term basis. Hilton hotel is a good example of a hotel and hard rock caf international in New York is an example of a restaurant. A restaurant is an establishment where food and drinks are normally served inside the premises.
3. Food in the ancient Roman Empire was cooked over open fires in pots and was done by Grecian slaves. Meat was roasted on spits whereas the cuisine was heavy and extremely spiced. It consisted of fish, meats, vegetables and fruits. Romans generally adopted culinary arts, food and cooking from the countries it conquered.
4. The two terms are a l arcate and table d hote. A l arcate is a French term referring to the act of choosing different food items from a menu and was preserve of the wealthy travelers at the time. Table d hote meaning table of host was for poor travelers and was ordinary food in the seventeenth century.
5. A station is a preparation sector with the suitable equipment for the appropriate menu and the number of meals to be served. It serves as a mini production division in the kitchen design. For efficiency a small kitchen will have a station for hot-food preparation and another for cold food preparation.
6. When a hotel has no concierge then the guest service representative is responsible of helping guests find their destinations although other staff at the front office may as well assist in directing the guests. The guest service representative is positioned at the rooms division, in the front office department.
7. The members of wait staff should be familiar with the item on the menu as they are the ones who feed the guests and thus are required to offer solutions to customers needs. They are in direct contact with the customers and thus they should be well trained on the menu and should be knowledgeable on all the front-of-the-house procedures. Besides they should be aware of guests special requests and talk to the supervisor for a solution.
8. When forecasting the manager should look at the activity at the same day of the same week in the preceding year and not at the same date of the preceding year. For example in forecasting the February 5 of this year which was on a Friday the manager should have looked at the activity of February 6, 2009. This is because February 5, 2009 was a Thursday and the Friday of that week was February 6, 2009.
9. Of the four service traditions its the French one which gives the customer the most personal attention. The Russian service tradition on the other hand is the one mostly used in superior restaurants and hotels whereas the American service is the least elaborate and showy. The fourth is the British service tradition and it comes with similarity of a family style dining.
10.The target market of interstate hotels is usually the travelers in transit and those on vacation and just need one or a few days stay. They may also attract relatives who have visited the town and looking for an inexpensive place to stay for a few days. It derives its names from the fact that these types of hotels are located on interstate highways.
1. Firstly, incase of in-person reservations one should personally take the customers to viewing of the rooms and other facilities and answer any queries that they may have. I would also ensure timely reservations while at the same time humbly and courteously apologize in case of any cancellations or no-show billings. One should also have a cordial relationship with travel agents to ensure inflow of guests. With arrival of the customer awaiting registration, one should be well acquainted with all the personal details and subsequent processes. One is expected to ensure the customers comfort and assure him of splendid service. The rest of the staff members are very important as they ensure guests have a nice stay. To guarantee guests have a pleasant stay one should motivate the staff and ensure guests are timely served with a smile and a friendly hello. After ensuring hisher pleasant stay, thankfully check the customer out while offering to make a reservation for himher next time. However any complaints by the guest should be addressed to ensure customer retention and ensure any discrepancies in payments are amicably settled. In future one should follow-up on the customer by way of offering special offers and sending mails. Thus a reliable a reliable database and an efficient one should be maintained to ensure business generation in future and security of guests information.
2 There are key events that affected the hospitality industry in the twentieth century. In the first half of the century affordable automobiles were mass produced and airplane was invented by Wright brothers in 1903. This resulted in expansion of hospitality business as distance traveled became expanded. Moreover hotels for middle class became available but in 1920s the government outlawed consumption of alcohol in U.S.A leading to underground establishments being created. When great depression hit in 1929 many hotels were closed and affected service related businesses and aviation industry. Gambling lead to establishment of big hotels especially in Las Vegas.
With the end of war U.S.A. emerged as the most powerful nation and most prosperous leading to mushrooming of hotels and other service related businesses. In the second twentieth century there emerged credit cards which proved useful to hospitality industry. Hospitality businesses faced lawsuits because of discrimination against the blacks which ended in 1964 and with oil crisis in 1970s the hospitality industry had to observe energy saving policies.
3 The candidate should possess the following attributes. Firstly the candidate should be able to motivate and organize people besides planning menus and kitchen production considering the purchasing needs, equipment and the cost. Heshe should then be in possession of technical skills necessary in cooking various foods and be acquainted with all proper preparation techniques. Moreover the candidate should be a team player and thus should be able to work harmoniously with the rest of the staff members. Specifically though, the candidate should have the following professional attributes. Heshe should have been in an entry level position working his way up the ranks. Alternatively, the candidate should have graduated with a certificate in either a one or two year in cooking or in food production. Lastly the candidate could also have gained experience in cookery. The candidate with the above attributes would really make a good chef.